Agile Coaching and Agile Business Services for small to enterprise businesses, community banks and credit unions.

Phone:  919.205.0950



















Transform Services LLC provides management consulting and related professional services to help small and medium sized businesses achieve transformational results.


For more information, please contact us here.

Robert Usner

Transform Services LLC


Robert Usner has made a unique career of merging technical and business innovation to help customers meet their toughest challenges.   To further this aim, Usner founded Transform Services LLC in January 2014.   Transform Services is a management consulting and professional services firm specializing in Agile Business, Agile Coaching Cloud IT and Retail Banking transformation.    Usner as leads the practice and services delivery of the firm.   He works directly with clients on their desired defined outcomes through assessments, analysis, advice and fulfillment.   Engagements encompass both technical evolution and business transformation efforts to meet client goals.


Previous to founding Transform Services LLC, Usner was Senior Director, Product Owner, Financial Cloud Strategy at Diebold, Inc.   In this role, Usner worked with internal and external stakeholders to develop agile market vision, strategy and partnerships for cloud delivered financial services that enable engagement banking through branch, online, mobile and ATM access points.  He also acted as Agile Coach and Product Owner for development of the first ATM as a Service offering - a small footprint, highly secure cloud based ATM operated by the user's smart phone.


Previously, Usner held market strategy and technology development Director roles within Diebold, Inc.  Among his accomplishments was driving the delivery of a global three partner offering of Diebold's mobile banking solution.


Previous to Diebold, Usner was Director of Product Management and Marketing with Nexus Software in Raleigh, NC.  An Agile company using eXtreme Programming (XP) at it's core, Nexus Software pioneered INvolve, an open systems middleware platform that increased speed of delivery and reduced costs for financial branch and ATM solutions by partnering with global device providers, solution providers and banks around the world.


Throughout all of these roles, Usner worked directly with small to global financial institutions to bring unique value to the marketplace.


A native of Cuyahoga Falls, Ohio, Usner holds an MBA in entrepreneurship and marketing from the Weatherhead School of Business at Case Western Reserve University in Cleveland, Ohio, and a bachelor’s degree in computer science from Kent State University in Kent, Ohio.

Usner resides in the Raleigh, North Carolina area.

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